{"id":1583,"date":"2021-05-14T16:01:16","date_gmt":"2021-05-14T16:01:16","guid":{"rendered":"https:\/\/caphilips.com\/?page_id=1583"},"modified":"2021-06-09T18:50:59","modified_gmt":"2021-06-09T18:50:59","slug":"for-individual-contributors","status":"publish","type":"page","link":"https:\/\/caphilips.com\/index.php\/for-individual-contributors\/","title":{"rendered":"For Individual Contributors"},"content":{"rendered":"\t\t
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For Individual Contributors<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Know Learning.\nKnow Performance.\nKnow Results.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Employees who interact with customers and who act as the face and voice of the organization are key players in driving the organization’s success.<\/span><\/p>

Imagine the business damage an untrained frontline sales or service representative can cause versus the business wins he or she can generate! It takes years for employees to acquire top-notch interpersonal skills through ‘on the job’ learning alone, and in these competitive and dynamic times, time is of the essence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Programs I Deliver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Interpersonal Business Communication Skills<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop follows the skill-drill methodology to ensure successful application of learning.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Apply basic and advanced communication tools and strategies at all four levels of a conversation<\/p>

\u27a4 Communicate with clarity and impact using the SOAR and STAR communication models in various business situations, including e-mail writing<\/p>

\u27a4 Learn and apply verbal, non-verbal, and written techniques to ensure optimal efficiency and effectiveness<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customers First<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical, skills-based workshop provides participants with the necessary tools and techniques to deliver customer service excellence.<\/span><\/p>

Top 3 Objectives:<\/span><\/strong><\/p>

\u27a4 Learn and apply action-oriented service guidelines to identify and satisfy a customer’s needs and wants within the organization’s limitations<\/span><\/p>

\u27a4 Use advanced interpersonal skills to manage complaints and ensure service recovery<\/span><\/p>

\u27a4 Develop essential verbal and written service communication skills to build rapport, gain sales, and deliver a service beyond expectation<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Professional Selling Skills<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This fast-paced, practical workshop helps participants acquire and apply the necessary selling skills for enhanced business performance.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Learn the various dimensions of selling and apply tools to effectively manage the pre-sales process<\/p>

\u27a4 Learn and practice the ODPEC\/REED buying and selling process<\/p>

\u27a4 Learn and apply various selling techniques such as BSA, and SPIN to successfully manage sales conversations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Managing Multiple Tasks, Priorities and Deadlines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop provides participants with practical strategies and options to help them manage their time more effectively and work more efficiently.<\/span><\/p>

Top 3 Objectives:<\/span><\/strong><\/p>

\u27a4 Explore time stealers and identify ways to manage them<\/span><\/p>

\u27a4 Learn effective time management techniques by applying prioritization strategies<\/span><\/p>

\u27a4 Learn the process of managing multiple tasks and deadlines, and practice them using best practice tools and techniques<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Embracing Change<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop provides participants with the necessary motivation and tools to overcome resistance to change and enable them to successfully embrace and flourish through it.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Explore the mind-sets towards change and work on them to empathize with change<\/p>

\u27a4 Practice a 5 step model to move out of the ‘comfort-zone’ and through the transition process<\/p>

\u27a4 Apply tools to reinforce the change and become a change champion<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Team Work and Collaboration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This activity-based workshop helps participants perform as an effective work group, foster team work, and create a supportive work culture.<\/span><\/p>

Top 3 Objectives:<\/span><\/strong><\/p>

\u27a4 Learn and practice strategies for setting team goals and building a team identity<\/span><\/p>

\u27a4 Apply best practice strategies for team problem-solving and gaining team consensus<\/span><\/p>

\u27a4 Learn and practice coordination, cooperation, and collaboration strategies for effective team work<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Planning & Organizing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop shows participants how to work in a more productive environment and build skills for high performance.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Learn and apply planning tools and techniques at the strategic, operational, and tactical level<\/p>

\u27a4 Learn and practice planning and organizing tools for individual as well as team effectiveness<\/p>

\u27a4 Develop habits and behaviors that sustain planning and organizing efforts<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Critical and Creative Thinking <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This high-energy, interactive workshop builds the skills of participants to help them think creatively and critically in workplace situations for enhanced productivity and performance.<\/p>

Top 3 Objectives:<\/span><\/strong><\/p>

\u27a4 <\/span>Apply techniques to overcome mental blocks<\/p>

\u27a4 <\/span>Learn and practice using various creative and critical thinking tools to assess work situations and issues<\/p>

\u27a4 Apply thinking techniques to convert ideas to practical business solutions<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Problem Solving and Decision-making<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop enables participants with the tools necessary to think through common and less-common workplace issues, and make effective decisions towards solving them.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Learn an apply a structured problem-solving process to a relevant workplace situation<\/p>

\u27a4 Use evaluative decision-making tools to objectively identify options and to select the \u2018best\u2019 option<\/p>

\u27a4 Use strategic problem-solving and decision-making tools to evaluate future risks and identify potential solutions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Saying \u2018No\u2019 with Value<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This engaging workshops shows participants how to assertively express themselves in the workplace and manage challenging situations with customers, vendors, and other associates more effectively.<\/p>

Top 3 Objectives:<\/span><\/strong><\/p>

\u27a4 <\/span>Understand and appreciate the need to learn to say no with value, and to apply it in the workplace<\/p>

\u27a4 <\/span>Identify specific situations in the workplace where saying no with value applies<\/p>

\u27a4 <\/span>Apply a range of tools and techniques to say no with value, based on behaviors and situations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLET'S TALK MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Achievement Orientation and Goal Setting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This practical workshop enables participants with key tools to develop an achievement-oriented mind-set, create results-oriented goal plans, and develop personal strategies for building achievement motivation.<\/p>

Top 3 Objectives:<\/strong><\/p>

\u27a4 Learn strategies for developing a growth oriented mind-set<\/p>

\u27a4 Learn and apply achievement motivation techniques<\/p>

\u27a4 Learn and use a resulted-oriented planning template to create a goal plan<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLET'S TALK MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Unleash the Best of Yourself<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI'm Ready<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

For Individual Contributors Know Learning. Know Performance. Know Results. Employees who interact with customers and who act as the face and voice of the organization are key players in driving the organization’s success. Imagine the business damage an untrained frontline sales or service representative can cause versus the business wins he or she can generate! […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1583","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"carolannphilips","author_link":"https:\/\/caphilips.com\/index.php\/author\/carolannphilips\/"},"uagb_comment_info":0,"uagb_excerpt":"For Individual Contributors Know Learning. Know Performance. Know Results. Employees who interact with customers and who act as the face and voice of the organization are key players in driving the organization’s success. Imagine the business damage an untrained frontline sales or service representative can cause versus the business wins he or she can generate!…","_links":{"self":[{"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/pages\/1583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/comments?post=1583"}],"version-history":[{"count":98,"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/pages\/1583\/revisions"}],"predecessor-version":[{"id":3246,"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/pages\/1583\/revisions\/3246"}],"wp:attachment":[{"href":"https:\/\/caphilips.com\/index.php\/wp-json\/wp\/v2\/media?parent=1583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}